Every year thousands of people lodge visa applications to the Australian Department of Immigration and Border Protection. Many submit the paperwork themselves, but applying for any visa can be a complex and time consuming process and while the majority will be successful, there are some that will be rejected. There can be numerous reasons for a refusal, more serious issues like fraud or ineligibility may surface, but often it's just simple mistakes like lack of evidence or inconsistencies which are behind a rejection.
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